The Relationship Between the Use of Information Technology and Work Motivation on Work Productivity of Surakarta City Government Employees
DOI:
https://doi.org/10.58765/ijemr.v3i3.354Keywords:
Information Technology, Work Motivation, Productivity, EmployeeAbstract
Purpose - This study aims to examine the influence of information technology utilization and work motivation on the work productivity of civil servants at the Surakarta City Government. It emphasizes the importance of digital transformation and internal motivation in enhancing bureaucratic performance.
Design/methodology/approach - This quantitative research employed a survey distributed to 100 respondents selected through cluster sampling across 10 government departments. Data were analyzed using Structural Equation Modeling (SEM-PLS) with the assistance of SmartPLS 4 software.
Originality - This study contributes to the ongoing discourse on public sector digitalization by simultaneously assessing the relative influence of technology adoption and work motivation on productivity outcomes in a regional government setting.
Findings and Discussion - The findings reveal that both variables significantly affect productivity. Work motivation had a stronger effect (coefficient = 0.751; p < 0.001) than information technology (coefficient = 0.154; p < 0.05). These results indicate that motivational factors are primary drivers of employee performance, while technology acts as a complementary enabler.
Conclusion - The study suggests the need for dual-strategy implementation: strengthening internal motivation through supportive policies and improving technology adoption via training and user-centered design to optimize productivity gains in public services.
Downloads
References
Abdullah, D. A. Ameen, A. K. (2024). Elevating Information System Performance : A Deep Dive into Quality Metrics.
Alotaibi, N. Traynor, M. (2025). Enhancing digital readiness and capability in healthcare: a systematic review of interventions, barriers, and facilitators. BMC Health Services Research, 25(1). https://doi.org/10.1186/s12913-025-12663-3
Bassang, Y., & Sapan, A. (2023). Pengaruh Motivasi Terhadap Produktivitas Kerja Karyawan Pada Pt. Kalimantan Mitra Persada. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 7(3), 1227–1234. https://doi.org/10.31955/mea.v7i3.3534
Cieslak, V., & Valor, C. (2025). Moving beyond conventional resistance and resistors: an integrative review of employee resistance to digital transformation. Cogent Business and Management, 12(1). https://doi.org/10.1080/23311975.2024.2442550
Dunn, J. C., & Zimmer, C. (2020). Self-determination theory. Routledge Handbook of Adapted Physical Education, 55(1), 296–312. https://doi.org/10.4324/9780429052675-23
Galih Prayoga, I., & Suseno, A. (2023). Analisis Produktivitas Tenaga Kerja Terhadap Hasil Produksi di CV. Mulia Tata Sejahtera. Jurnal Serambi Engineering, VIII(2), 5528–5534.
Henriani Parawu, H. E. (2021). Pengaruh Motivasi terhadap Produktivitas Kerja Pegawai Kantor Kependudukan dan Pencatatan Sipil Kabupaten Enrekang. Journal Unismuh, 2(4), 1428–1441. https://journal.unismuh.ac.id/index.php/kimap/index
Hermananta, B. W. Wobowo, N. (2023). Kinerja Pegawai: Budaya Organisasi Dan Motivasi Kerja Melalui Kepuasan Kerja Pegawai. Jurnal Manajemen Dan Akuntansi Medan, 5(1), 121–133. https://doi.org/10.47709/jumansi.v5i1.2203
Holillah, S. (2025). Pengaruh Motivasi Kerja dan Disiplin Kerja terhadap Kinerja Karyawan pada Badan Kepegawaian dan Sumber Daya Manusia Kota Tangerang Selatan. AKADEMIK: Jurnal Mahasiswa Humanis, 5(2), 595–604. https://doi.org/10.37481/jmh.v5i2.1326
Indah, D. P. Salim, F. (2021). Pengaruh Motivasi dan Teknologi Informasi terhadap Kinerja Karyawan di Badan Pusat Statistik (BPS) Kabupaten Bogor dengan Produktivitas Kerja sebagai Variabel Intervening. Ekobisman, 5(3), 225–241. http://journal.univpancasila.ac.id/index.php/ekobisman/article/download/2287/1261
Joseph F. Hair Jr., G. Tomas M. Hult, Christian M. Ringle, and M. S. (2023). Review of Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. In Structural Equation Modeling: A Multidisciplinary Journal (Vol. 30, Issue 1). Springer Nature Switzerland AG. https://doi.org/10.1080/10705511.2022.2108813
Muftiyanto, T. N. (2024). Metodologi Penelitian Ekonomi. BOSSSCRIPT.
P.Robbins, S., & Judge, T. A. (2024). Organizational behavior. In Choice Reviews Online (Vol. 43, Issue 01). https://doi.org/10.5860/choice.43-0421
Saputri, D. A. (2023). Pengaruh Motivasi kerja, Disiplin kerja dan Produktivitas kerja terhadap Kinerja pegawai. Jurnal Ilmu Multidisplin, 2(3), 377–383. https://doi.org/10.38035/jim.v2i3.432
Simartama, J. Amin, M. (2021). Pengantar Teknologi Informasi. Yayasan kita menulis.
Suratno, T. Safitri, D. L. (2025). Pelatihan Pemanfaatan Teknologi Informasi Pada Praktek Dokter Bersama Patimura–Kota Jambi Untuk Meningkatkan Produktivitas Kerja. Jurnal Pengabdian Kepada Masyarakat Nusantara, 6(2), 2163–2171.
Talumewo, J. Taroreh, R. (2023). Pengaruh Disiplin Kerja Dan Penguasaan Information Technology (IT) Terhadap Produktivitas Kerja Pegawai Badan Pengelola Keuangan Dan Aset Daerah …. Jurnal EMBA: Jurnal Riset 11(3), 254–263.
Yusuf, M. (2022). Pengaruh Promosi, Gaya Hidup, dan Persepsi Risiko terhadap Niat Beli Motor Listrik menggunakan Metode SEM - PLS. G-Tech: Jurnal Teknologi Terapan, 6(2), 241–248. https://doi.org/10.33379/gtech.v6i2.1685
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
